Toolkit

Costly Homeowner Mistakes

Practical household readiness

25 Home Protection Mistakes to Avoid

Small oversights can create avoidable complications during a leak, break-in, fire, outage or insurance claim. Use these 25 common mistakes to identify gaps in your household plan and write down one practical
action for each.

Mistakes 1–5

Water & security

  1. 01

    Assuming all water damage is insured

    Internal escape, sewer backup, overland flood, seepage and groundwater may be treated differently under a policy.


  2. 02

    Not knowing the main water shutoff

    Delay can reduce options during an active leak.


  3. 03

    Leaving appliance hoses uninspected

    Connections can deteriorate, loosen or develop leaks over time.


  4. 04

    Ignoring a slow leak

    Damage can spread beyond the visible source before it becomes obvious.


  5. 05

    Treating a camera as a complete security plan

    Cameras are one layer of protection, not a guaranteed response system.


Mistakes 6–10

Access & alarms

  1. 06

    Overlooking the garage

    Garages may contain valuable property and provide direct access to the household.


  2. 07

    Using shared or reused passwords

    Connected-home accounts need unique credentials and modern authentication.


  3. 08

    Keeping former users on accounts

    Access should be reviewed after occupancy, contractor or staffing changes.


  4. 09

    Failing to test smoke alarms monthly

    Health Canada advises monthly testing of smoke alarms.


  5. 10

    Keeping smoke alarms beyond service life

    Health Canada advises replacing smoke alarms when they are more than ten years old.


Mistakes 11–15

Fire & emergency readiness

  1. 11

    Buying uncertified alarms

    Alarms should bear recognized Canadian certification marks appropriate to the product.


  2. 12

    Assuming carbon monoxide can be smelled

    Carbon monoxide (CO) has no smell, taste or colour.


  3. 13

    Searching for the source of a CO alarm

    Follow the alarm’s instructions and emergency guidance; leave as directed and contact emergency services when appropriate.


  4. 14

    Having no outdoor meeting point

    Household accountability becomes harder during an evacuation without a known meeting place.


  5. 15

    Failing to include pets and service animals

    Evacuation, transport and temporary accommodation plans should include them.


Mistakes 16–20

Absence & continuity

  1. 16

    Ignoring power-dependent medical needs

    Outages can affect essential devices, backup power and communications.


  2. 17

    Travelling without a property contact

    Access arrangements and decision-making authority should be agreed in advance.


  3. 18

    Assuming a short trip has no risk

    An incident can begin soon after departure, even during a brief absence.


  4. 19

    Not reading vacancy or absence conditions

    Policy duties vary and may affect coverage during extended absences or vacancy.


  5. 20

    Assuming a new furnace cannot fail

    Mechanical faults, fuel interruptions and power failures remain possible.


Mistakes 21–25

Records & insurance

  1. 21

    Storing all records in one vulnerable location

    Important documents should be secured and backed up in a separate location.


  2. 22

    Lacking a current home inventory

    Documenting belongings after a major loss can be difficult without a current record.


  3. 23

    Starting repairs without understanding claim procedures

    Emergency mitigation and authorization for permanent repairs may involve different procedures.


  4. 24

    Failing to disclose renovations or business use

    Material changes to the property or its occupancy should be reviewed with the insurer.


  5. 25

    Letting the plan become outdated

    Households, technology, risks and policy terms change over time.


04

Report toolkit

Turn awareness into action

Use these write-in prompts to turn each identified gap into a practical next step. Review your answers with your household and revisit them when your property, routines, equipment or insurance arrangements change.

Educational information only. Insurance coverage and obligations depend on the wording of the applicable policy and endorsements. Follow local emergency instructions and manufacturer guidance for alarms and safety equipment.