Organize information before a loss and keep a disciplined record after one.
Use these worksheets to prepare essential contacts, document household belongings, and maintain a clear record of claim communications, damage,
expenses and repairs.
Immediate claim principles
- Protect life and follow emergency-service directions first.
- Take reasonable emergency steps only when safe and consistent with insurer guidance.
- Document conditions with photographs and notes.
- Contact the insurer or authorized claim channel promptly.
- Retain damaged property unless it creates a hazard or the insurer directs otherwise.
- Keep a dated record of conversations, decisions, expenses and documents.
Emergency and Insurance Contact Record
Record insurer, policy number, broker or agent, after-hours claims, restoration contacts, trusted property contact and emergency utilities.
Home Inventory
List important belongings and include model or serial numbers, approximate purchase date and value, and the location of photographs or receipts. Add extra rows or pages as needed.
Front entrance and living room
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Kitchen and dining area
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Primary bedroom
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Additional bedrooms
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Basement and utility room
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Garage and workshop
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Home office
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Outdoor and recreational property
| Item / description | Model / serial | Purchase / value | Photo / receipt |
|---|---|---|---|
Claim Journal
Record date, time, person or organization, contact information, discussion, decision, follow-up owner and deadline.
| Date / time | Person / organization | Contact information | Discussion / decision | Follow-up owner / deadline |
|---|---|---|---|---|
Damage and Mitigation Log
Record the affected area, observed condition, emergency action, service provider, authorization and supporting photographs.
| Date / time | Affected area / condition | Emergency action taken | Service provider / authorization | Photo / evidence reference |
|---|---|---|---|---|
Temporary Living Expense Log
Record date, category, amount, receipt, reason and insurer communication. Confirm coverage and documentation requirements with your insurer.
| Date | Expense category / reason | Amount | Receipt reference | Insurer communication / status |
|---|---|---|---|---|
Contractor and Estimate Tracker
Record contractor, licence or credential where applicable, scope, estimate, insurer status, start date and completion notes.
| Contractor / credentials | Scope of work | Estimate / amount | Insurer status / authorization | Start date / completion notes |
|---|---|---|---|---|